EverStamp
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Neighbours, flats and shared buildings

Damage photos with a date the other side can check

A leak from the flat above, a crack that keeps growing, a dent in the car park. Photograph it with EverStamp as soon as you see it, and again as it develops. An independent service timestamps each file.

Work at an insurer? How to request damage photos from the policyholder →

The EverStamp camera for a leak from the flat above: the stain on the wall close up in the viewfinder, with the stamp bar in the picture
Where it goes wrong

In these cases the date is the argument

When did it start?

The neighbour says the leak is old; the building manager says it is new. Your photos need a date nobody has to take on trust.

It gets worse

Damage that grows needs a series: the first day, a week later, a month later.

Photos everywhere

Pictures in a chat, an email and a camera roll. By the time someone asks, they are hard to find and harder to date.

What to photograph

The damage, the source, the context

The Damage assessment template in the app asks for an overview, the damage in detail and the context, with room for a serial number and the cause.

Make a new file each time you go back. Each has its own timestamp, so the series shows how the damage developed.

Overviewat least 1
  • The room or the wall, from a distance
Damage in detailat least 2
  • Close up, with a ruler or a coin
  • From an angle, to show depth
Contextat least 1
  • Where it comes from: the ceiling, the pipe, the flat above
Serial number or labeloptional
  • Of any damaged appliance
Causeoptional
  • A burst pipe, a gutter, a vehicle
How it goes

Shoot, close, send it on

01

Photograph it the day you see it

From a distance, close up with something for scale, and where it comes from.

02

Close the file

An independent service timestamps the series. Anything added later shows up.

03

Send it, and go back later

Share the report with the neighbour, the building manager or the insurer. A new file a week later shows whether it is getting worse.

At the other end

What the neighbour, the building manager or the insurer sees

They open the file in the browser, with no account and nothing to install: the damage as it was on that day, with the time from an independent service.

The file establishes
  • That these photos existed in this form at the time of the timestamp
  • That they were taken with this app, on this phone
  • That anything added, removed or changed since then shows up
It leaves to someone else
  • What caused the damage
  • Who is liable for it
  • What happened after your last file
The verification page in the browser: this file checks out
Questions

What people ask

Does the neighbour need the app?

No. They open the file or the link in a browser. Only the person taking the photos needs the app, and Basis is free for one file a month.

What if the damage is in someone else’s flat?

Photograph what you can see from your side, and ask them to make their own file. Both are checked in the same way.

Should I clear up first?

Photograph first. Clearing up is often the right thing to do, but it removes what you need to show.

Is a photo with a date on it not enough?

The date on an ordinary photo comes from the phone and can be changed afterwards. Here the time that counts comes from an independent service, and the page shows the window between the photo and the stamp.

Photograph it the day you see it

Basis is free: one file a month, with the same seal as Plus.

Get the app

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